About Account Lockout
To limit password guessing, ToolHound locks a user account after repeated failed sign-in attempts.
The following count as failed attempts:
- An incorrect password on the browser login page.
- An incorrect two factor authentication code.
The lockout clears on its own after 5 minutes. No administrator action is needed to release it.
Before version 6.2026.902.1 the lockout policy did not apply to the browser login page. A user who is used to retrying a forgotten password many times will encounter this for the first time after the update.