What does "Item not found" mean?
Updated
by
Cheryl Wallace
The message "Item ID not found" or "Item not found" can occur when issuing, returning, transferring, searching for, or adjusting inventory for an item ID. Sometimes you could also see "Invalid Item ID".
The most common causes are
- The item ID does not exist.
- The item ID or the item's part number is inactive.
- The item ID has been deleted and is in the Recycle Bin.
To determine the problem, first search for the item ID on the Part Numbers page. This is the fastest way to find items for any inventory type (serialized, bulk, consumable, or non stock) whether they are a primary or alternate ID. If the item is found, determine what is preventing the item from being used. If no results are found, search for the item ID in the Recycle Bin. You can then decided whether to restore the item. This might require that you restore the part as well if it was also deleted.
In some cases, the item ID is not available for the action you are attempting. This is less common since in this case, more explanatory messages are used, such as an insufficient QOH for a transfer or issue or a warning when attempting to return an item that isn't issued.
If your organization has multiple stocking points or if not all visibilities for users and part numbers are set to top of the location hierarchy, it's possible the item ID is outside your visibility or the visibility for the action. In this case, contact your internal ToolHound administrator to investigate. This might require changing visibilities for parts or users.
If this does not resolve the problem, contact Support.
See also:
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