Why am I not getting email notifications?

Updated by Cheryl Wallace

If you are expecting to receive email notifications and they aren't showing up in your inbox, follow the troubleshooting steps below.

Start by emailing a report to yourself.

  1. If you do not receive it, check your Junk folder.
    1. If the email is in the Junk folder, mark the email as "not Junk" and add the sender to your Safe Sender list. Try sending the report again.
    2. If the email is not in your Junk folder and you have a Cloud subscription, check with your IT department or internal Help Desk to confirm that the email address sending the notifications (mytoolhound@toolhound.com) is not blocked.
    3. If the email is not in the Junk folder and you have an On Premise installation, contact your IT department or internal Help Desk to find out if the Email and Background Notifications have been configured and enabled.
  2. If you do receive the report you emailed to yourself, verify the notification side.
    1. Confirm the notification is set up with the correct email address and the notification is active. Make any necessary corrections.
    2. Confirm there is data that should be sent by run the appropriate report for the notification.
    3. If this is a background notification check the Background Notification Runs for an error message.

If the troubleshooting steps above don't help you to resolve the problem, email Support for assistance.

See also:

​Copyright © 2020-2024 ToolHound Inc. All Rights Reserved.

How did we do?