About Configure 2 Factor Authentication

Updated by Cheryl Wallace

Configure 2 Factor Authentication is accessed by clicking the name of the currently logged in user at the top right of the page. It is used to both enable and disable two factor authentication (2FA) for the user. 2FA is an additional layer of authentication for your user login on top of a password using a time limited, single use code supplied by an authenticator app on a different device, usually your phone, when logging in.

Two Factor Authentication (2FA) features are only available when 2FA has been enabled for the organization in the Settings.
Enable 2 Factor Authentication

This is displayed when 2FA is not configured for the user.

Before proceeding to enable 2FA, ensure you have installed the authenticator app recommended or supplied by your organization.
  1. Open your authenticator app and add a new account.
  2. Scan the QR Code or manually enter the setup code shown in the panel in the authenticator app.
  3. Enter the validation code displayed in your authenticator app in the panel text box.
  4. Click . At your next login, you will be prompted to supply the code from the authenticator app in addition to either entering your password or selecting your SSO option (Microsoft or Google).
Disable 2 Factor Authentication

This is displayed when 2FA has previously been configured for this user login.

To stop using 2FA, select Disable two factor authentication for this login? and click .

If 2FA is enabled for a user and the user can no longer log in due to a problem with the authenticator app or account, the local ToolHound administrator can bypass this by setting the Disable 2FA flag on the user record.

See also:

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