Creating a Service Request on TH6 Mobile

Updated by Cheryl Wallace

  1. Tap Service, then Service Request from the main screen menu.
  2. Tap on the top right of the Service Request screen.
  3. Enter, scan, or lookup the Item ID requiring service. The Part No, Description, and Serial Number for the item will be displayed.
  4. Define the type of service requested.
    1. Select the Task most closely related to the requested service.
    2. Select a Priority for the work order to be created
    3. Select a requested Status.
  5. Tap Problem at the bottom of the screen.
  6. Enter the detailed description of the Problem necessitating the service.
  7. Tap at the top right to save the service request. A work order will be assigned and displayed in the confirmation message. Tap OK.

See also:

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