FAQ

44 articles

​Am I using ToolHound Cloud or ToolHound On Premise?

The address bar in the browser indicates whether you are a ToolHound Cloud subscriber or ToolHound On-Premise subscriber. ToolHound Cloud subscribers will see https://www.mytoolhound.com at the beginning of the address bar. ToolHound On-Premise subscribers will see something else.

Updated by Cheryl Wallace

​Are there video tutorials?

Our video tutorials are available on demand 24/7 at the ToolHound Learning Center on YouTube. Video tutorials supplement onsite or web training.

Updated by Cheryl Wallace

​What does !!! in front of a part number, item ID or entity ID mean?

A !!! in front of an ID means that the part, item, person or location has been deleted. These items can be found in the Recycle Bin.

Updated by Cheryl Wallace

​What does "Item ID is already in use" mean?

The message "Item ID is already in use" occurs when an item ID exists as a primary ID or alternate ID or is in the Recycle Bin. To find where the item ID is being used...

Updated by Cheryl Wallace

​What is non stock inventory?

Non stock (or non-stock) inventory is used to record something going out without maintaining quantities on hand or expecting the inventory back. These can be virtual items, VMI (vendor managed inventory), or items where the stocking point does not maintain an accurate inventory.

Updated by Cheryl Wallace

​Why am I missing rental charges?

Not seeing the expected charges on reports for either Transaction Rental or Transfer Rental could be because the report dates don't include the date the charge was applied or the charges were never applied...

Updated by Cheryl Wallace

​Who is the ToolHound administrator?

The ToolHound administrator was the first user created for your ToolHound database and has full access to all areas of ToolHound. Usually your ToolHound administrator is a tooling manager, supervisor, or whoever is in charge of Stores, the Warehouse, or inventory management at your organization. It is also possible that your IT personnel will be the ToolHound administrator.

Updated by Cheryl Wallace

​What is an Entity or Entity ID?

Entity refers to either a Personnel record (employee, trade, or craft) or non-stocking Location (such as a project site which may have an associated PM or superintendent or a truck) responsible for checked out inventory.

Updated by Cheryl Wallace

​Why are there no costs on Issued Assets or Consumables reports?

All Transaction reports record the cost at the time the transaction is created. If the cost at the time of the issue was 0.00, that is what will appear on the report even if the cost was subsequently added.

Updated by Cheryl Wallace

​Can I change an Item ID?

An item ID can be changed at any time. Sometimes this might require physically changing the barcode or QR code. Once an item ID is changed, all transaction and other history will appear under the new item ID. There are multiple ways to do this: ...

Updated by Cheryl Wallace

​What is an Item ID? Primary ID vs Alternate ID?

An Item ID can be a barcode, QR code, brass tag, etched number, serial number, a random number, or something else. ToolHound supports multiple identifiers for the same inventory. The main identifier is the primary item ID (Primary ID). Any additional references are called alternate item IDs (Alternate IDs).

Updated by Cheryl Wallace

​Why am I not getting email notifications?

If you are expecting to receive email notifications and they aren't showing up in your inbox, follow these troubleshooting steps.

Updated by Cheryl Wallace

​Who is our Account Manager?

If you don't know who your account manager is, you can reach our Sales department by phone at 1-800-387-8665 x 1 or by email​...

Updated by Cheryl Wallace

​Why can't I see costs?

If you are not seeing cost fields, your user login does not have the Access Actual Cost flag checked. Ask your ToolHound administrator to add this flag for you then log in again.

Updated by Cheryl Wallace

How is ToolHound licensed?

The core ToolHound system is licensed by a combination of the number of stocking locations and the number of named users. Additional licensing features include: ...

Updated by Cheryl Wallace

What training options are available?

Onsite training... Web training... Lunch and Learn... Video tutorials....

Updated by Cheryl Wallace

What does Source mean?

The Source is visible for most data and document pages, in the center of the grid with the Created and Modified information. The Source indicates what method was used to create the ...

Updated by Cheryl Wallace

What does Visibility mean?

The Visibility is a location in your location hierarchy. In most cases, it is the top of your location hierarchy, generally a non-stocking location. Visibility can be thought of as an umbrella that determines the scope, or range, of data available. ...

Updated by Cheryl Wallace

Why are some fields automatically filled?

This happens most frequently with a user name on the Login page and email fields but can occur with other data as well. To prevent this from happening, turn off "autofill" in your browser.

Updated by Cheryl Wallace

What does "Invalid Entity ID" mean?

The message "Invalid Entity ID" occurs when an entity ID either does not exist, is in the Recycle Bin, or the entity is inactive. An entity ID is either the Personnel ID or non-stocking Location ID responsible for inventory when it is checked out.

Updated by Cheryl Wallace

Is there a user group?

Yes! Find the ToolHound User Group on LinkedIn. Outside of our user conferences, this is the hub to connect with other ToolHound users.

Updated by Cheryl Wallace

Can consumables be returned?

Consumable inventory is generally not expected to be returned. However it can be returned if unused. To return ...

Updated by Cheryl Wallace

What is a Billing Location?

A Billing Location is a flag on a stocking location that indicates whether that stocking location is charging rent to entities (Transaction Rental) or other stocking locations (Transfer Rental)...

Updated by Cheryl Wallace

What are User Fields?

User field1, User field2, and User field3s are text fields provided on core types of data so you can track additional information not already accounted for in ToolHound.

Updated by Cheryl Wallace

Can I change a transfer date?

The Transfer Date and Billing Date on a transfer can be changed if the transfer has not been received, cancelled, or closed.

Updated by Cheryl Wallace

Can I merge stocking locations?

Stocking locations cannot be merged or combined. To move all inventory from one stocking location to another...

Updated by Cheryl Wallace

What does "Item not found" mean?

The message "Item ID not found" or "Item not found" can occur when issuing, returning, transferring, searching for, or adjusting inventory for an item ID. The most common causes are...

Updated by Cheryl Wallace

What is a Permanent Issue?

A Permanent Issue transaction type does not exist in ToolHound 6. It appeared in older generations of ToolHound up to ToolHound 5.

Updated by Cheryl Wallace

What is a Conversion Factor?

A Conversion Factor is used in the Purchasing module for ordering. It determines the ratio of Issue Units of Measure within each Purchase Unit of Measure. This is generally 1 but if ...

Updated by Cheryl Wallace

What does "Part No has open issues" mean?

The message "Part No has open issues" occurs when attempting to delete a part number and there are outstanding issues for the part. These outstanding transactions need to be returned.

Updated by Cheryl Wallace

What is Project Cost?

The Project Cost field, is available for Part Numbers on both the General tab and Stocking Points tab. Project Cost does not change unless edited. It is not controlled, updated, or managed by any function in ToolHound.

Updated by Cheryl Wallace

Can I unreceive inventory?

If you wish to "unreceive" inventory might mean different things...

Updated by Cheryl Wallace