FAQ

36 articles

​Am I using ToolHound Cloud or ToolHound On Premise?

The address bar in the browser indicates whether you are a ToolHound Cloud subscriber or ToolHound On-Premise subscriber. ToolHound Cloud subscribers will see https://www.mytoolhound.com at the beginning of the address bar. ToolHound On-Premise subscribers will see something else.

Updated by Cheryl Wallace

​Are there video tutorials?

Our video tutorials are available on demand 24/7 at the ToolHound Learning Center on YouTube. Video tutorials supplement onsite or web training.

Updated by Cheryl Wallace

​What does !!! in front of a part number, item ID or entity ID mean?

A !!! in front of an ID means that the part, item, person or location has been deleted. These items can be found in the Recycle Bin.

Updated by Cheryl Wallace

​What does "Item ID is already in use" mean?

The message "Item ID is already in use" occurs when an item ID exists as a primary ID or alternate ID or is in the Recycle Bin. To find where the item ID is being used...

Updated by Cheryl Wallace

​What is non stock inventory?

Non stock (or non-stock) inventory is used to record something going out without maintaining quantities on hand or expecting the inventory back. These can be virtual items, VMI (vendor managed invent…

Updated by Cheryl Wallace

​Why am I missing rental charges?

Not seeing the expected charges on reports for either Transaction Rental or Transfer Rental could be because the report dates don't include the date the charge was applied or the charges were never applied. Note Keep in mind the rental setup must be completed before ...

Updated by Cheryl Wallace

​Why are there no costs on Issued Assets or Consumables reports?

The Issued Assets report and the Consumables report are the most frequently used Transaction reports. All Transaction reports record the cost at the time the transaction is created. This is to record…

Updated by Cheryl Wallace

​Is there a user group?

Yes! Find the ToolHound User Group on LinkedIn. Outside of our user conferences, this is the hub to connect with other ToolHound users. By joining our User Group, you can exchange ideas on efficient…

Updated by Cheryl Wallace

​Why am I not getting email notifications?

If you are expecting to receive email notifications and they aren't showing up in your inbox, follow the troubleshooting steps below. Start by emailing a report to yourself. If you do not receive it,…

Updated by Cheryl Wallace

​Why can't I see costs?

If you are not seeing cost fields including Last Cost, Unit Cost, Average Cost, on either reports or when viewing pages such as Part Numbers and Serialized Items, or adding inventory adjustments, you…

Updated by Cheryl Wallace

How is ToolHound licensed?

The core ToolHound system is licensed by a combination of the number of stocking locations and the number of named users. Additional licensing features include: ...

Updated by Cheryl Wallace

What training options are available?

Onsite training is available where one of our seasoned trainers will travel to your location ... Web training... Lunch and Learn... Video tutorials....

Updated by Cheryl Wallace

What does Source mean?

The Source is visible for most data and document pages, in the center of the grid with the Created and Modified information. The Source indicates what method was used to create the part number, transactions, purchase order, etc. Possible values are ...

Updated by Cheryl Wallace

Who is the ToolHound administrator?

The ToolHound administrator was the first user created for your ToolHound database and has full access to all areas of ToolHound. The user record for the ToolHound administrator has the Super role. B…

Updated by Cheryl Wallace

What is an Entity or Entity ID?

Entity refers to either a Personnel record (employee, trade, or craft) or non-stocking Location (such as a project site which may have an associated PM or superintendent) responsible for checked out inventory.

Updated by Cheryl Wallace

What does Visibility mean?

The Visibility is a location in your location hierarchy. In most cases, it is the top of your location hierarchy. Visibility can be thought of as an umbrella that determines the scope, or range, of data available. ...

Updated by Cheryl Wallace

Why are some fields automatically filled?

If you have the "auto populate" or "autofill" feature turned on in your browser, it will cause certain fields to be loaded or filled in automatically when a page is opened. This happens most frequent…

Updated by Cheryl Wallace

What does "Invalid Entity ID" mean?

The message "Invalid Entity ID" occurs when an entity ID either does not exist, is in the Recycle Bin, or the entity is inactive. An entity ID is either the Personnel ID or non-stocking Location ID responsible for inventory when it is checked out.

Updated by Cheryl Wallace

Can consumables be returned?

Consumable inventory is generally not expected to be returned. However it can be returned if unused. To return consumable inventory, create a return transaction as with any other inventory coming bac…

Updated by Cheryl Wallace

Can I change an Item ID?

An item ID can be changed at any time. Sometimes this might require physically changing the barcode, QR code, or RFID tag. Once an item ID is changed, all transaction and other history will appear under the new item ID. There are multiple ways to do this: ...

Updated by Cheryl Wallace

What is a Billing Location?

A Billing Location is a flag on a stocking location that indicates whether that stocking location is charging rent to entities - either personnel or non stocking locations - on issue transactions when using the Transaction Rental module other stocking locations on transfers of inventory when using the Transfer Rental module.

Updated by Cheryl Wallace

Can I change a transfer date?

The Transfer Date and Billing Date on a transfer can be changed if the transfer has not been received, cancelled, or closed.

Updated by Cheryl Wallace

What is an Item ID? Primary ID vs Alternate ID?

An Item ID can be a barcode, QR code, brass tag, etched number, serial number, a random number, or something else. ToolHound supports multiple identifiers for the same inventory. The main identifier is the primary item ID (Primary ID). Any additional references are called alternate item IDs (Alternate IDs).

Updated by Cheryl Wallace

What is a Conversion Factor?

A Conversion Factor is used in the Purchasing module for ordering. It determines the ratio of Issue Units of Measure within each Purchase Unit of Measure. This is generally 1 but if ...

Updated by Cheryl Wallace

Who is our Account Manager?

If you don't know who your account manager is, you can reach our Sales department by phone at 1-800-387-8665 x 1 or by email​...

Updated by Cheryl Wallace

What is Project Cost?

The Project Cost field, is available for Part Numbers on both the General tab and Stocking Points tab. Project Cost does not change unless edited. It is not controlled, updated, or managed by any function in ToolHound.

Updated by Cheryl Wallace