Errors FAQ

10 articles

Why am I getting an error logging in to the Cloud?

Be sure to use https://www.mytoolhound.com to access the ToolHound 6 Cloud. If you are a ToolHound 6 Cloud subscriber and you use a Google or other search to find the login page, ...

Updated by Cheryl Wallace

What does "Login failed for user" mean?

The error "Login failed for user 'xxx'." indicates that the SQL Server containing your ToolHound data cannot be accessed with the SQL user name shown in the error. This is not a ToolHound user name. Additional troubleshooting information will follow the first sentence of the error message.

Updated by Cheryl Wallace

What does "Could not connect to SQL Server. Check your settings" mean?

The error "Could not connect to SQL Server. Check your settings." or "Could not connect to specified server. Check your settings." indicates that the SQL Server containing your ToolHound data cannot be accessed.

Updated by Cheryl Wallace

What does "Cannot access the server. Please check that the address you entered is correct." mean?

The error "Cannot access the server. Please check that the address you entered is correct." indicates that the your ToolHound database server cannot be reached by your device. Possible causes include...

Updated by Cheryl Wallace

What does "Number of allowed ... has been exceeded" mean?

All of the error messages below are related to the ToolHound license that unlock the subscription features for your organization. Number of allowed Part Nos has been exceeded. Number of allowed Inven…

Updated by Cheryl Wallace

What does "The server connection has been lost." mean?

The error "The server connection has been lost." indicates that the your ToolHound database server cannot be reached. Possible causes include Your device does not have access to WIFI or the internet.…

Updated by Cheryl Wallace

What does "SQLite.SQLiteException Cannot add a PRIMARY KEY column" mean?

If you are updating your ToolHound 6 Mobile app and see the error message "​SQLite.SQLiteException Cannot add a PRIMARY KEY column", you need to uninstall the application before installing the update on your mobile device.

Updated by Cheryl Wallace

What does "NoMatch" when logging in on the Mobile app mean?

The error "NoMatch" when logging in on the Mobile app is caused by the ToolHound 6 Mobile app being updated to a newer version without updating your ToolHound server first. Contact your IT personnel to update your ToolHound server to the most recent version.

Updated by Cheryl Wallace

What does "Error - String or binary data would be truncated" mean?

The error "Error - String or binary data would be truncated" indicates that data for a field is too long and the process has stopped without completing. To resolve this...

Updated by Cheryl Wallace

What does "Object reference not set to an instance of an object" mean?

The error "Object reference not set to an instance of an object" is a generic error. To determine the source of the problem, email Support including a screenshot of the screen showing the error and describe what you were doing when it occurred...

Updated by Cheryl Wallace