Using Forgot / Reset Password

Updated by Cheryl Wallace

Watch this video walkthrough of a user resetting their forgotten password and changing their password.
  1. Click Forgot / Reset Password on the login page in the browser or THM6.
  2. Enter the Company and User Name.
  3. Click Submit.
  4. Check the email account for the user for the password reset link.
  5. Click on the link in the email.
  6. Enter the new password. Confirm password. Click Save.
  7. Click the link to go to the log in screen.
Since version 6.2026.902.1, every Forgot / Reset Password request reaches the same confirmation page. The confirmation page does not tell you whether the user name exists, whether an email address is on file, or whether the message was delivered. This is deliberate — it prevents the page from being used to discover valid user names. organization to regain access.
To reset the password for the ToolHound administrator, either use this function or contact Support.

See also:

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